Shipping policy

Processing Time

  • Please remember, shipping time does not include processing time!

  • The time it takes to fill an order varies between 3–5 business days (Monday-Friday). After we ship the package, it is in the hands of USPS/UPS who will be delivering your item at the shipping rate you selected. 

Once your order has been processed and shipped, it is handed over to the shipping carrier (USPS, UPS or the carrier selected at checkout). Delivery times are controlled by the carrier and may be affected by delays outside of Lil Tad Co’s control.

Shipping

  • We cannot 100% guarantee any specific delivery dates. 

  • The customer is responsible for providing an accurate shipping address.

  • If you need to change your shipping address, please reach out within 24 hours of purchasing. We will do our best to accommodate your request; however, processing begins immediately and we may not be able to cancel your order if it's already been packed.

  • If your order gets redirected back to us due to an inaccurate shipping address, please email us at hello.liltadco@gmail.com. The customer will be responsible for any reshipment fees. 
  • Route Package Protection is an added layer of protection to your order which insures replacement for lost, stolen, or damaged packages. By unselecting it, you are opting out of this premium feature.
  • Without Route Package Protection, items marked “delivered” by the postal service are considered delivered for the purposes of refunds and cancellations.  

Lost, Stolen, or Damaged Packages

  • Once a package has been marked as delivered by the shipping carrier, it is considered delivered.

  • Lil Tad Co is not responsible for packages that are lost, stolen, or damaged after they have been transferred to the shipping carrier. If your package experiences an issue during transit, please contact the shipping carrier for assistance.

Returns, Exchanges, & Cancellations

  • At this time, we do not accept returns or exchanges.

  • We can only attempt to make changes or cancellations within 24 hours of purchase. After this timeframe, your order may already be processed and changes may no longer be possible.

  • We cannot combine separate orders.

  • If there is an issue with your order, please contact us within 14 days of delivery so we can assist you.

Pricing & Promotions

  • Prices, discounts, and promotions (including sales, bundles, or special offers) are subject to change at any time. Orders placed before a sale, promotion or price change are not eligible for price adjustments, partial refunds, or retroactive discounts.

Product Details & Improvements

  • Please note that some natural variation in paper texture and finish is to be expected. Because paper is a natural product, results may vary especially when using wet or heavily saturated inks. These differences are normal and part of the paper’s natural character, and refunds cannot be issued for these variations.

  • Changes to paper and other materials may occur as we continue to improve and refine our products.